{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScript causing the platform to run very slowly. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every web applications & customer portals project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Web Applications & Customer Portals","category_slug":"web-applications-customer-portals","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-02T14:16:25+00:00","display_date":"2026-09-02","editor_images":[{"alt":"AMSA \u2014 Mobile Collaboration Interface","description":"Mobile screen showing a business collaboration space summary interface","source":"annex_v7_preloaded","source_image_id":"annex_real_006","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f114a19f67392037e51a8f_projects-amsa-mobile.png"}],"freshness_warning":"","id":"annex-qa-10-09","image_ids":["annex_real_015","annex_real_010","annex_real_016","annex_real_006","annex_real_017","annex_real_011","annex_real_026","annex_real_035","annex_real_005","annex_real_031"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a2b22bef2f6986f9b032_projects-health-desktop1.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-are-usability-quality-or-risk-checked-during-web-applications-and-customer-portals-work.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-02T14:16:25+00:00","question":"How are usability, quality or risk checked during Web Applications & Customer Portals work?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-are-usability-quality-or-risk-checked-during-web-applications-and-customer-portals-work","source":"approved_annex_public_brain","source_record_ids":["annex-projects-a-personalised-customer-portal-01","annex-projects-always-up-to-date-information-on-covid-19-01","annex-projects-building-a-sustainable-user-interface-01","annex-projects-covid-19-updates-in-your-language-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/a-personalised-customer-portal","https://www.annex.com.au/projects/always-up-to-date-information-on-covid-19","https://www.annex.com.au/projects/building-a-sustainable-user-interface","https://www.annex.com.au/projects/covid-19-updates-in-your-language"],"status":"published","tags":["web-applications-customer-portals","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}