{"ai_json_enabled":true,"answer":"Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. To facilitate this Annex rapidly built a web-based case management system to allow businesses to apply for relaxation measures. The system allowed for information to be submitted where it was then processed through a workflow allowing HA to assess, approve and send out certificates to applicants. The sensible starting point is to identify what already works, what is constraining the service, and where integration or incremental change is safer than unnecessary replacement. The answer for an existing case process or back-office workflow would depend on its actual condition and dependencies.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Case Management & Workflow Automation","category_slug":"case-management-workflow-automation","confidence":"grounded_in_approved_public_brain","conversation_stage":"implementation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-23T01:03:42+00:00","display_date":"2026-08-23","editor_images":[],"freshness_warning":"","id":"annex-qa-22-08","image_ids":["annex_real_026","annex_real_028","annex_real_027","annex_real_008","annex_real_033","annex_real_022","annex_real_017","annex_real_007","annex_real_015","annex_real_035"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a6b8fcdb9027dd999a92_HA-SVCR_HeaderL.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/how-can-annex-fit-into-an-existing-case-process-or-back-office-workflow-without-disrupting-everything-around-it.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-23T01:03:42+00:00","question":"How can Annex fit into an existing case process or back-office workflow without disrupting everything around it?","question_intent":"collaboration","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-can-annex-fit-into-an-existing-case-process-or-back-office-workflow-without-disrupting-everything-around-it","source":"approved_annex_public_brain","source_record_ids":["annex-projects-responding-rapidly-during-a-global-crisis-01","annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/responding-rapidly-during-a-global-crisis","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["case-management-workflow-automation","collaboration","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}