{"ai_json_enabled":true,"answer":"There is no single answer without understanding the system and the service it supports. Annex\u2019s published work describes first identifying what is slowing or constraining the experience, then using discovery and iterative design and technical delivery to shape a response. In ActewAGL\u2019s case, its Self Service Portal was running slowly on an outdated Sitecore and JavaScript setup, and Annex worked with ActewAGL developers on tools, code optimisation and automated tests. That example does not establish that improving in place is right for every system; the choice depends on its condition, dependencies and user needs.","answer_source":"approved_parent_and_related_qas","category":"Legacy Modernisation & Platform Transformation","category_slug":"legacy-modernisation-platform-transformation","created_at":"2026-10-23T19:01:56+00:00","daily_publish_cap":2,"date_published":"2026-10-23","display_date":"2026-10-23","drip_batch":"daily_conversation_breadcrumb","drip_status":"published_topup","id":"conv-daily-20261023-fd568501","image_ids":["annex_generated_029"],"image_url":"","last_updated":"2026-10-23T19:02:10+00:00","local_cache_status":"pending_airtable_sync","publish_status":"published","published":true,"published_at":"2026-10-23T19:01:56+00:00","question":"How can we tell whether an older system should be improved in place or replaced?","question_intent":"conversational_followup","rss_enabled":true,"rss_pub_date":"Fri, 23 Oct 2026 19:01:56 GMT","scheduled_for":"2026-10-23T19:01:56+00:00","schema_enabled":true,"site_key":"annexaidt","slug":"how-can-we-tell-whether-an-older-system-should-be-improved-in-place-or-replaced","source":"daily_qa_drip_conversational_followup","source_queue_id":"","source_record_ids":[],"source_type":"daily_qa_drip_conversational_followup","source_urls":[],"status":"active","tags":["conversation follow-up","daily drip"],"updated_at":"2026-10-23T19:02:10+00:00"}