{"ai_json_enabled":true,"answer":"The easy mistake is to scope legacy modernisation & platform transformation too narrowly. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScript causing the platform to run very slowly. Throughout our engagement Annex worked closely with ActewAGL developers to provide the team with tools and systems to deliver new features quicker than ever before, optimising the code and ensuring the whole platform has automated tests. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Legacy Modernisation & Platform Transformation","category_slug":"legacy-modernisation-platform-transformation","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-08T10:35:50+00:00","display_date":"2026-09-08","editor_images":[{"alt":"ActewAGL \u2014 Online Plan Selection","description":"Laptop screen displaying a welcome page for choosing a utility plan","source":"annex_v7_preloaded","source_image_id":"annex_real_018","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a3d83582efddf6826019_projects-actew-client-portal-desktop.png"}],"freshness_warning":"","id":"annex-qa-28-05","image_ids":["annex_real_011","annex_real_033","annex_real_004","annex_real_003","annex_real_022","annex_real_002","annex_real_031","annex_real_021","annex_real_018","annex_real_005"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1156deb38b5d4730ceb4a_DVA-Desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-annex-deal-with-changing-requirements-or-constraints-in-legacy-modernisation-and-platform-transformation.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-08T10:35:50+00:00","question":"How does Annex deal with changing requirements or constraints in Legacy Modernisation & Platform Transformation?","question_intent":"constraint","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-annex-deal-with-changing-requirements-or-constraints-in-legacy-modernisation-and-platform-transformation","source":"approved_annex_public_brain","source_record_ids":["annex-projects-a-personalised-customer-portal-01","annex-projects-always-up-to-date-information-on-covid-19-01","annex-projects-creating-consistent-experiences-01","annex-projects-covid-19-updates-in-your-language-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/a-personalised-customer-portal","https://www.annex.com.au/projects/always-up-to-date-information-on-covid-19","https://www.annex.com.au/projects/creating-consistent-experiences","https://www.annex.com.au/projects/covid-19-updates-in-your-language"],"status":"published","tags":["legacy-modernisation-platform-transformation","constraint","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}