{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScript causing the platform to run very slowly. Throughout our engagement Annex worked closely with ActewAGL developers to provide the team with tools and systems to deliver new features quicker than ever before, optimising the code and ensuring the whole platform has automated tests. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every legacy modernisation & platform transformation project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Legacy Modernisation & Platform Transformation","category_slug":"legacy-modernisation-platform-transformation","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-13T12:30:56+00:00","display_date":"2026-08-13","editor_images":[{"alt":"Health Workforce Locator \u2014 Project Hero","description":"Medical professional using a computer mouse and laptop keyboard","source":"annex_v7_preloaded","source_image_id":"annex_real_014","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a29b44145e0a93fa340e_projects-health-headerL.jpeg"}],"freshness_warning":"","id":"annex-qa-28-09","image_ids":["annex_real_027","annex_real_025","annex_real_001","annex_real_014","annex_real_012","annex_real_033","annex_real_004","annex_real_023","annex_real_013","annex_real_036"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6144169c62e7c80bd4a68720_HA-SVCR-Desktop-02.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-does-annex-reduce-the-risk-of-building-the-wrong-thing-in-legacy-modernisation-and-platform-transformation.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-08-13T12:30:56+00:00","question":"How does Annex reduce the risk of building the wrong thing in Legacy Modernisation & Platform Transformation?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-does-annex-reduce-the-risk-of-building-the-wrong-thing-in-legacy-modernisation-and-platform-transformation","source":"approved_annex_public_brain","source_record_ids":["annex-projects-a-personalised-customer-portal-01","annex-projects-always-up-to-date-information-on-covid-19-01","annex-projects-creating-consistent-experiences-01","annex-projects-covid-19-updates-in-your-language-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/a-personalised-customer-portal","https://www.annex.com.au/projects/always-up-to-date-information-on-covid-19","https://www.annex.com.au/projects/creating-consistent-experiences","https://www.annex.com.au/projects/covid-19-updates-in-your-language"],"status":"published","tags":["legacy-modernisation-platform-transformation","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}