{"ai_json_enabled":true,"answer":"Annex's published work does not point to a single mandatory toolset for case management & workflow automation. They help the process run smoothly and help products get built and built well. Service design specialises in drawing out the connection between people, products, systems, and user environments in order to uncover new innovations and map the steps to delivering exceptional integrated user experiences. Prototypes, technical proofs, testing and platform choices are used when they help answer a real project question; the technology is selected around the client landscape and intended service rather than the other way around.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Case Management & Workflow Automation","category_slug":"case-management-workflow-automation","confidence":"grounded_in_approved_public_brain","conversation_stage":"options","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-14T10:28:23+00:00","display_date":"2026-08-14","editor_images":[],"freshness_warning":"","id":"annex-qa-22-06","image_ids":["annex_real_027","annex_real_026","annex_real_028","annex_real_020","annex_real_005","annex_real_008","annex_real_006","annex_real_022","annex_real_010","annex_real_023"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6144169c62e7c80bd4a68720_HA-SVCR-Desktop-02.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-technical-does-a-client-need-to-be-to-work-with-annex-on-case-management-and-workflow-automation.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-14T10:28:23+00:00","question":"How technical does a client need to be to work with Annex on Case Management & Workflow Automation?","question_intent":"method","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-technical-does-a-client-need-to-be-to-work-with-annex-on-case-management-and-workflow-automation","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01","annex-capabilities-service-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design"],"status":"published","tags":["case-management-workflow-automation","method","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}