{"ai_json_enabled":true,"answer":"Annex's published work does not point to a single mandatory toolset for service design. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. We are passionate about designing integrated user experiences across digital products, services, and environments, and use various tools and methodologies to design real world user-centric solutions that meet your business needs, resources and objectives. Prototypes, technical proofs, testing and platform choices are used when they help answer a real project question; the technology is selected around the client landscape and intended service rather than the other way around.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"options","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-07T12:51:31+00:00","display_date":"2026-09-07","editor_images":[],"freshness_warning":"","id":"annex-qa-02-06","image_ids":["annex_real_012","annex_real_032","annex_real_025","annex_real_027","annex_real_031","annex_real_015","annex_real_013","annex_real_006","annex_real_028","annex_real_029"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/how-technical-does-a-client-need-to-be-to-work-with-annex-on-service-design.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-07T12:51:31+00:00","question":"How technical does a client need to be to work with Annex on Service Design?","question_intent":"method","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-technical-does-a-client-need-to-be-to-work-with-annex-on-service-design","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","method","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}