{"ai_json_enabled":true,"answer":"Annex treats Case Management & Workflow Automation as part of a wider digital-service problem, not as an isolated output. Workflow systems that replace slow manual processes with clear, auditable digital handling. Our team brings service design, user experience, architecture, software engineering, delivery management and consulting to work together holistically, harmoniously, and objectively. Service design specialises in drawing out the connection between people, products, systems, and user environments in order to uncover new innovations and map the steps to delivering exceptional integrated user experiences. In practical terms, the aim is clearer handling from submission through decision and follow-up, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Case Management & Workflow Automation","category_slug":"case-management-workflow-automation","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-30T05:20:12+00:00","display_date":"2026-08-30","editor_images":[],"freshness_warning":"","id":"annex-qa-22-01","image_ids":["annex_real_026","annex_real_027","annex_real_028","annex_real_032","annex_real_012","annex_real_031","annex_real_009","annex_real_033","annex_real_036","annex_real_005"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a6b8fcdb9027dd999a92_HA-SVCR_HeaderL.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/how-would-annex-explain-case-management-and-workflow-automation-to-a-project-stakeholder-who-is-not-a-specialist.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-30T05:20:12+00:00","question":"How would Annex explain Case Management & Workflow Automation to a project stakeholder who is not a specialist?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-would-annex-explain-case-management-and-workflow-automation-to-a-project-stakeholder-who-is-not-a-specialist","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01","annex-capabilities-service-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design"],"status":"published","tags":["case-management-workflow-automation","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}