How would Annex explain Enhanced & Managed Services to a project stakeholder who is not a specialist?

How would Annex explain… | Enhanced &…

Annex treats Enhanced & Managed Services as part of a wider digital-service problem, not as an isolated output. Ongoing support and service management designed to improve digital products after launch. Our team brings service design, user experience, architecture, software engineering, delivery management and consulting to work together holistically, harmoniously, and objectively. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. In practical terms, the aim is a healthier product that can continue to evolve, with the shape of the work determined by the users, systems and delivery context.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

Open topic Contact Annex All Q&A

Continue The Conversation

Natural Follow-Up Questions

Natural follow-up · ClarifyHow technical does a client need to be to work with Annex on Enhanced & Managed Services?

Annex's published work does not point to a single mandatory toolset for enhanced & managed services. They help the process run smoothly and help products get built and built well. Then we provide ongoing support through our Enhanced Services offering. Prototypes, technical proofs, testing and platfo…

Natural follow-up · EvidenceHow are usability, quality or risk checked during Enhanced & Managed Services work?

Annex uses evidence during delivery rather than treating quality as a final inspection step. In parallel to the production of the guide, our Visual and Interaction Design lead worked on how the website could be refreshed and designed to improve readability, accessibility and comprehension. Then we p…

Natural follow-up · EvidenceIs there a published Annex example that makes Enhanced & Managed Services tangible?

A useful published example is Enabling businesses to hire veterans. In parallel to the production of the guide, our Visual and Interaction Design lead worked on how the website could be refreshed and designed to improve readability, accessibility and comprehension. Throughout the development process…

Natural follow-up · ConstraintWhat constraints should be surfaced early in Enhanced & Managed Services work?

The easy mistake is to scope enhanced & managed services too narrowly. In parallel to the production of the guide, our Visual and Interaction Design lead worked on how the website could be refreshed and designed to improve readability, accessibility and comprehension. Then we provide ongoing support…

Natural follow-up · ClarifyWhere does Annex begin when the challenge is supporting and improving digital products after initial delivery?

Annex approaches supporting and improving digital products after initial delivery by combining the disciplines needed to test both desirability and feasibility. We design and engineer digital products and services through an Agile and collaborative process. Our team brings service design, user exper…

Natural follow-up · ApplicationHow can Annex fit into an existing live website, service or application without disrupting everything around it?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Throughout the development process, Annex worked with Pragma Partners content writers and created a pre-production environment where DVA c…