{"ai_json_enabled":true,"answer":"Annex treats Enhanced & Managed Services as part of a wider digital-service problem, not as an isolated output. Ongoing support and service management designed to improve digital products after launch. Our team brings service design, user experience, architecture, software engineering, delivery management and consulting to work together holistically, harmoniously, and objectively. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. In practical terms, the aim is a healthier product that can continue to evolve, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Enhanced & Managed Services","category_slug":"enhanced-managed-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-30T14:23:05+00:00","display_date":"2026-08-30","editor_images":[],"freshness_warning":"","id":"annex-qa-06-01","image_ids":["annex_real_006","annex_real_014","annex_real_002","annex_real_008","annex_real_026","annex_real_027","annex_real_013","annex_real_010","annex_real_025","annex_real_029"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f114a19f67392037e51a8f_projects-amsa-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-would-annex-explain-enhanced-and-managed-services-to-a-project-stakeholder-who-is-not-a-specialist.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-30T14:23:05+00:00","question":"How would Annex explain Enhanced & Managed Services to a project stakeholder who is not a specialist?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-would-annex-explain-enhanced-and-managed-services-to-a-project-stakeholder-who-is-not-a-specialist","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-enhanced-services-01","annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/enhanced-services","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["enhanced-managed-services","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}