{"ai_json_enabled":true,"answer":"Annex treats Service Design as part of a wider digital-service problem, not as an isolated output. Holistic service design that connects user needs, business goals, systems and delivery realities. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. In practical terms, the aim is a service model that is coherent from front stage to back stage, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-28T11:45:13+00:00","display_date":"2026-08-28","editor_images":[],"freshness_warning":"","id":"annex-qa-02-01","image_ids":["annex_real_012","annex_real_018","annex_real_001","annex_real_010","annex_real_016","annex_real_017","annex_real_026","annex_real_033","annex_real_007","annex_real_022"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/how-would-annex-explain-service-design-to-a-project-stakeholder-who-is-not-a-specialist.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-28T11:45:13+00:00","question":"How would Annex explain Service Design to a project stakeholder who is not a specialist?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-would-annex-explain-service-design-to-a-project-stakeholder-who-is-not-a-specialist","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}