{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery, which can include user research, prototype testing, accessibility or functional testing, analytics and stakeholder feedback, depending on the engagement. In its published work with AER, website prototype testing informed and validated the approach, and user testing helped select a brand name. The measures should reflect the service\u2019s actual goals and users. Annex does not publish one universal success metric for every service design project.","answer_source":"approved_parent_and_related_qas","category":"Service Design","category_slug":"service-design","created_at":"2026-11-04T19:03:21+00:00","daily_publish_cap":2,"date_published":"2026-11-04","display_date":"2026-11-04","drip_batch":"daily_conversation_breadcrumb","drip_status":"published_topup","id":"conv-daily-20261104-d0ea8bd9","image_ids":["annex_generated_003","annex_real_012"],"image_url":"","last_updated":"2026-11-04T19:03:34+00:00","local_cache_status":"pending_airtable_sync","publish_status":"published","published":true,"published_at":"2026-11-04T19:03:21+00:00","question":"How would we know whether the service design work is actually improving the experience for users?","question_intent":"conversational_followup","rss_enabled":true,"rss_pub_date":"Wed, 04 Nov 2026 19:03:21 GMT","scheduled_for":"2026-11-04T19:03:21+00:00","schema_enabled":true,"site_key":"annexaidt","slug":"how-would-we-know-whether-the-service-design-work-is-actually-improving-the-experience-for-users","source":"daily_qa_drip_conversational_followup","source_queue_id":"","source_record_ids":[],"source_type":"daily_qa_drip_conversational_followup","source_urls":[],"status":"active","tags":["conversation follow-up","daily drip"],"updated_at":"2026-11-04T19:03:34+00:00"}