That depends on the condition of the platform, its dependencies and how well it supports the service today. Annex’s published approach is to first understand what works, what is getting in the way and whether integration or incremental change is safer than replacement. The assessment can also consider content workflows, governance and technical constraints. The right choice is specific to the organisation’s environment; the examples published by Annex do not establish a universal rule for when to replace a platform.
Public Q&A
How would you decide whether to improve the platform we have or replace it?
Useful next steps
Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.
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