If our portal is slow and difficult to use, how do we tell whether it needs an upgrade or a rebuild?

Question

Accepted Answer

That depends on the portal’s condition, its underlying technology and the service problems users are experiencing. Annex’s ActewAGL example involved an existing self-service portal that was slow and running on outdated Sitecore and JavaScript; Annex worked with ActewAGL and partners to develop an accessible web app for customer account tasks. A sensible first step is to understand what is causing the friction and what already works. The available information does not establish a universal rule for choosing an upgrade over a rebuild, so the decision would depend on the portal’s actual technical and service context.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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