{"ai_json_enabled":true,"answer":"A useful published example is Responding rapidly during a global crisis. To facilitate this Annex rapidly built a web-based case management system to allow businesses to apply for relaxation measures. As Australia began taking steps to manage the global outbreak of COVID-19, the Department of Home Affairs needed to ensure continuity of the supply of critical services. It is relevant because it shows Annex applying case management & workflow automation to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Case Management & Workflow Automation","category_slug":"case-management-workflow-automation","confidence":"grounded_in_approved_public_brain","conversation_stage":"proof","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-03T13:03:36+00:00","display_date":"2026-09-03","editor_images":[{"alt":"ActewAGL \u2014 Design System Workshop","description":"Colorful sticky notes and scraps on a dark office table","source":"annex_v7_preloaded","source_image_id":"annex_real_020","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a4eef5af9856239d13af_projects-actew-design-system-headerL.jpeg"},{"alt":"Annex \u2014 Continuous Learning","description":"Abstract illustration of a light bulb symbolizing business ideas","source":"annex_v7_preloaded","source_image_id":"annex_real_031","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6743934836f0308d189e3b3f_continuous-learning-cover.png"}],"freshness_warning":"","id":"annex-qa-22-07","image_ids":["annex_real_027","annex_real_026","annex_real_028","annex_real_034","annex_real_031","annex_real_024","annex_real_013","annex_real_023","annex_real_020","annex_real_003"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6144169c62e7c80bd4a68720_HA-SVCR-Desktop-02.png","inline_image":true,"inline_image_role":"inline_contextual_or_project_evidence","json_url":"/answer/is-there-a-published-annex-example-that-makes-case-management-and-workflow-automation-tangible.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-03T13:03:36+00:00","question":"Is there a published Annex example that makes Case Management & Workflow Automation tangible?","question_intent":"proof","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"is-there-a-published-annex-example-that-makes-case-management-and-workflow-automation-tangible","source":"approved_annex_public_brain","source_record_ids":["annex-projects-responding-rapidly-during-a-global-crisis-01","annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/responding-rapidly-during-a-global-crisis","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["case-management-workflow-automation","proof","annex","initial-seed","image-enhanced"],"updated_at":"2026-09-11T03:15:00+00:00"}