{"ai_json_enabled":true,"answer":"A useful published example is Helping energy innovators power ahead \u2014 Overview and context. We partnered with AER to help them better understand the problem to be solved, then name, brand, design and deliver a website that would meet the needs of Energy Innovators. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. It is relevant because it shows Annex applying service design to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"proof","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-23T06:05:24+00:00","display_date":"2026-08-23","editor_images":[{"alt":"Health Workforce Locator \u2014 Digital Service","description":"Laptop screen showing Australian Government Health Workforce Locator webpage","source":"annex_v7_preloaded","source_image_id":"annex_real_015","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a2b22bef2f6986f9b032_projects-health-desktop1.png"},{"alt":"ActewAGL \u2014 Customer Portal Hero","description":"Illuminated curved light sculptures installed on a polished floor","source":"annex_v7_preloaded","source_image_id":"annex_real_017","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a38a55c42b31027b6d63_projects-actew-client-portal-headerL.jpeg"}],"freshness_warning":"","id":"annex-qa-02-07","image_ids":["annex_real_003","annex_real_012","annex_real_015","annex_real_034","annex_real_026","annex_real_017","annex_real_002","annex_real_021","annex_real_005","annex_real_014"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e61ada0ec1cab_63f7fe9981f9dbcb2f8a8421_Image%2520%2526%2520video%2520area%2520-%252016_9.png","inline_image":true,"inline_image_role":"inline_contextual_or_project_evidence","json_url":"/answer/is-there-a-published-annex-example-that-makes-service-design-tangible.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-08-23T06:05:24+00:00","question":"Is there a published Annex example that makes Service Design tangible?","question_intent":"proof","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"is-there-a-published-annex-example-that-makes-service-design-tangible","source":"approved_annex_public_brain","source_record_ids":["annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-projects-ics-project-01","annex-projects-ics-project-02"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/ics-project"],"status":"published","tags":["service-design","proof","annex","initial-seed","image-enhanced"],"updated_at":"2026-09-11T03:15:00+00:00"}