{"ai_json_enabled":true,"answer":"A useful published example is A personalised customer portal. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. Throughout our engagement Annex worked closely with ActewAGL developers to provide the team with tools and systems to deliver new features quicker than ever before, optimising the code and ensuring the whole platform has automated tests. It is relevant because it shows Annex applying web applications & customer portals to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Web Applications & Customer Portals","category_slug":"web-applications-customer-portals","confidence":"grounded_in_approved_public_brain","conversation_stage":"proof","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-25T07:23:02+00:00","display_date":"2026-08-25","editor_images":[{"alt":"Home Affairs \u2014 Employer Request Desktop Form","description":"Laptop screen showing Australian Government student visa work hours form","source":"annex_v7_preloaded","source_image_id":"annex_real_027","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6144169c62e7c80bd4a68720_HA-SVCR-Desktop-02.png"},{"alt":"ActewAGL \u2014 Customer Portal Hero","description":"Illuminated curved light sculptures installed on a polished floor","source":"annex_v7_preloaded","source_image_id":"annex_real_017","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a38a55c42b31027b6d63_projects-actew-client-portal-headerL.jpeg"}],"freshness_warning":"","id":"annex-qa-10-07","image_ids":["annex_real_018","annex_real_006","annex_real_017","annex_real_016","annex_real_010","annex_real_015","annex_real_027","annex_real_005","annex_real_024","annex_real_008"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a3d83582efddf6826019_projects-actew-client-portal-desktop.png","inline_image":true,"inline_image_role":"inline_contextual_or_project_evidence","json_url":"/answer/is-there-a-published-annex-example-that-makes-web-applications-and-customer-portals-tangible.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-08-25T07:23:02+00:00","question":"Is there a published Annex example that makes Web Applications & Customer Portals tangible?","question_intent":"proof","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"is-there-a-published-annex-example-that-makes-web-applications-and-customer-portals-tangible","source":"approved_annex_public_brain","source_record_ids":["annex-projects-a-personalised-customer-portal-01","annex-projects-always-up-to-date-information-on-covid-19-01","annex-projects-building-a-sustainable-user-interface-01","annex-projects-covid-19-updates-in-your-language-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/a-personalised-customer-portal","https://www.annex.com.au/projects/always-up-to-date-information-on-covid-19","https://www.annex.com.au/projects/building-a-sustainable-user-interface","https://www.annex.com.au/projects/covid-19-updates-in-your-language"],"status":"published","tags":["web-applications-customer-portals","proof","annex","initial-seed","image-enhanced"],"updated_at":"2026-09-11T03:15:00+00:00"}