{"ai_json_enabled":true,"answer":"Annex coordinates these areas by running discovery first and then delivering in small, integrated steps. Our capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. In practice we rely on evidence gathered from user research, prototype testing, accessibility checks, analytics and stakeholder feedback to guide decisions and prevent one part of the system from solving a problem that hurts another. The published capability model helps keep these concerns aligned so a decision in one area does not quietly create a problem elsewhere in the service or platform.","answer_source":"approved_parent_and_related_qas","category":"Service Design","category_slug":"service-design","created_at":"2026-10-09T19:03:32+00:00","daily_publish_cap":2,"date_published":"2026-10-09","display_date":"2026-10-09","drip_batch":"daily_conversation_breadcrumb","drip_status":"published_topup","id":"conv-daily-20261009-5fce876c","image_ids":["annex_generated_003","annex_real_012"],"image_url":"","last_updated":"2026-10-09T19:04:37+00:00","local_cache_status":"pending_airtable_sync","publish_status":"published","published":true,"published_at":"2026-10-09T19:03:32+00:00","question":"Okay, but how do you coordinate needs, goals, people and systems in practice?","question_intent":"conversational_followup","rss_enabled":true,"rss_pub_date":"Fri, 09 Oct 2026 19:03:32 GMT","scheduled_for":"2026-10-09T19:03:32+00:00","schema_enabled":true,"site_key":"annexaidt","slug":"okay-but-how-do-you-coordinate-needs-goals-people-and-systems-in-practice","source":"daily_qa_drip_conversational_followup","source_queue_id":"","source_record_ids":[],"source_type":"daily_qa_drip_conversational_followup","source_urls":[],"status":"active","tags":["conversation follow-up","daily drip"],"updated_at":"2026-10-09T19:04:37+00:00"}