Public Q&A

What does Solution Architecture mean in the way Annex approaches digital work?

Solution Architecture · 2026-08-24

Annex treats Solution Architecture as part of a wider digital-service problem, not as an isolated output. Architecture that connects business needs, user experience, technology, security and delivery constraints. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for redevelopment ActewAGL engaged Annex to deliver and document a Design System for the organisation. In practical terms, the aim is an architecture that supports delivery now and change later, with the shape of the work determined by the users, systems and delivery context.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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Natural Follow-Up Questions

Natural follow-up · ChallengeWhat problems can Solution Architecture help uncover before they become expensive?

The easy mistake is to scope solution architecture too narrowly. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and …

Natural follow-up · DecisionWhat should a client clarify before beginning work around Solution Architecture?

Before going deep into solution architecture, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. By go-live the Home Affairs content team were able to populate and publish their COVID-19 content effectively. They can also consolidate co…

Natural follow-up · EvidenceWhich Annex project best shows Solution Architecture in practice?

A useful published example is How do you create a collaborative digital tool?. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and extern…

Natural follow-up · ApplicationHow does Solution Architecture connect with systems, security, integrations, delivery constraints and future change?

The connection matters because systems, security, integrations, delivery constraints and future change influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoi…

Natural follow-up · ApplicationWhen does Solution Architecture become the right place to start a digital project?

A strong signal is when individual components work in isolation but the overall service does not. Scale: Increased efficiency and consistency lead a company to build faster products at scale. With the need for rapid development and deployment, as well as the ability to have a coordinated content pub…

Natural follow-up · ClarifyWhat methods or technical choices matter most in Solution Architecture?

Annex's published work does not point to a single mandatory toolset for solution architecture. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human transl…

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