What evidence do you start with in a new portal project?

What evidence do you… | Web Applications…

We start with discovery to understand users, their tasks, and what success looks like for the service. Evidence then comes from research, early prototypes, functional or accessibility testing, analytics and stakeholder feedback. The exact mix depends on the engagement and the project constraints; success measures follow the real user and service goals, not a universal metric.

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Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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Previous questionHow are usability, quality or risk checked during Web Applications & Customer Portals work?

Annex uses evidence during delivery rather than treating quality as a final inspection step. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service …