{"ai_json_enabled":true,"answer":"Before going deep into case management & workflow automation, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Our team brings service design, user experience, architecture, software engineering, delivery management and consulting to work together holistically, harmoniously, and objectively. Annex has the right blend of technical skills across a wide range of web solutions that puts them above the competition, and distinguishes itself by its focus on users and their needs. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Case Management & Workflow Automation","category_slug":"case-management-workflow-automation","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-19T10:00:32+00:00","display_date":"2026-08-19","editor_images":[],"freshness_warning":"","id":"annex-qa-22-10","image_ids":["annex_real_028","annex_real_026","annex_real_027","annex_real_033","annex_real_015","annex_real_004","annex_real_034","annex_real_035","annex_real_021","annex_real_017"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/614416a178cf26f6f184073e_HA-SVCR-Mobile-02.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-information-helps-annex-understand-a-case-management-and-workflow-automation-problem-properly.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-19T10:00:32+00:00","question":"What information helps Annex understand a Case Management & Workflow Automation problem properly?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-information-helps-annex-understand-a-case-management-and-workflow-automation-problem-properly","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-01","annex-capabilities-delivery-management-01","annex-capabilities-experience-design-01","annex-capabilities-service-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design"],"status":"published","tags":["case-management-workflow-automation","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}