{"ai_json_enabled":true,"answer":"Before going deep into service design, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Service Design","category_slug":"service-design","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-06T05:11:47+00:00","display_date":"2026-09-06","editor_images":[],"freshness_warning":"","id":"annex-qa-02-10","image_ids":["annex_real_012","annex_real_013","annex_real_001","annex_real_024","annex_real_026","annex_real_006","annex_real_017","annex_real_021","annex_real_032","annex_real_003"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f1157db4713282797a9e5c_projects-dva-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/what-information-helps-annex-understand-a-service-design-problem-properly.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-06T05:11:47+00:00","question":"What information helps Annex understand a Service Design problem properly?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-information-helps-annex-understand-a-service-design-problem-properly","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-service-design-01","annex-capabilities-01","annex-capabilities-service-design-02","annex-orientation-identity"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities"],"status":"published","tags":["service-design","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}