{"ai_json_enabled":true,"answer":"The easy mistake is to scope multilingual & inclusive digital services too narrowly. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Multilingual & Inclusive Digital Services","category_slug":"multilingual-inclusive-digital-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-08T05:32:38+00:00","display_date":"2026-09-08","editor_images":[{"alt":"ActewAGL \u2014 Brand and Design Guidelines","description":"Laptop screen displaying brand color guide and palette details","source":"annex_v7_preloaded","source_image_id":"annex_real_021","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a5352ddb409af0bcb75f_projects-actew-design-system-desktop2.png"}],"freshness_warning":"","id":"annex-qa-21-05","image_ids":["annex_real_025","annex_real_008","annex_real_007","annex_real_009","annex_real_019","annex_real_016","annex_real_031","annex_real_021","annex_real_036","annex_real_001"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a65d0942bbb3639269ae_HA-COVID19-Mobile_1.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-problems-can-multilingual-and-inclusive-digital-services-help-uncover-before-they-become-expensive.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-08T05:32:38+00:00","question":"What problems can Multilingual & Inclusive Digital Services help uncover before they become expensive?","question_intent":"risk","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-problems-can-multilingual-and-inclusive-digital-services-help-uncover-before-they-become-expensive","source":"approved_annex_public_brain","source_record_ids":["annex-projects-covid-19-updates-in-your-language-01","annex-projects-quick-quality-assurance-01","annex-capabilities-experience-design-01","annex-articles-the-curveball-that-was-2020-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/covid-19-updates-in-your-language","https://www.annex.com.au/projects/quick-quality-assurance","https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/articles/the-curveball-that-was-2020"],"status":"published","tags":["multilingual-inclusive-digital-services","risk","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}