{"ai_json_enabled":true,"answer":"Before going deep into ai & document digitisation, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. We held workshops with internal stakeholders to understand the documents and related communication channels, as well as architecture and security needs and constraints. Annex describes a project where its multidisciplinary team designed an AI-based document digitisation pipeline, a content management workflow and an accessible web front end. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"AI & Document Digitisation","category_slug":"ai-document-digitisation","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-10T06:43:54+00:00","display_date":"2026-09-10","editor_images":[],"freshness_warning":"","id":"annex-qa-17-10","image_ids":["annex_real_018","annex_real_024","annex_real_011","annex_real_020","annex_real_004","annex_real_002","annex_real_016","annex_real_029","annex_real_026","annex_real_031"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a3d83582efddf6826019_projects-actew-client-portal-desktop.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-should-a-client-clarify-before-beginning-work-around-ai-and-document-digitisation.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-10T06:43:54+00:00","question":"What should a client clarify before beginning work around AI & Document Digitisation?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-should-a-client-clarify-before-beginning-work-around-ai-and-document-digitisation","source":"approved_annex_public_brain","source_record_ids":["annex-orientation-ai","annex-capabilities-technical-design-and-development-01","annex-articles-from-disconnected-documents-to-a-user-friendly-website-02","annex-articles-from-disconnected-documents-to-a-user-friendly-website-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/articles/from-disconnected-documents-to-a-user-friendly-website","https://www.annex.com.au/capabilities/technical-design-and-development"],"status":"published","tags":["ai-document-digitisation","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}