{"ai_json_enabled":true,"answer":"Before going deep into digital products & services, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Annex emphasises fit with the client technical landscape, secure and scalable delivery, integrated systems and usable content-management backends. Our multidisciplinary team will enthusiastically bring your ideas and business needs together with thoughtful design, execution, and tech knowledge. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Digital Products & Services","category_slug":"digital-products-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-25T02:33:19+00:00","display_date":"2026-08-25","editor_images":[],"freshness_warning":"","id":"annex-qa-01-10","image_ids":["annex_real_014","annex_real_001","annex_real_005","annex_real_018","annex_real_013","annex_real_024","annex_real_026","annex_real_035","annex_real_019","annex_real_020"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a29b44145e0a93fa340e_projects-health-headerL.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/what-should-a-client-clarify-before-beginning-work-around-digital-products-and-services.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-25T02:33:19+00:00","question":"What should a client clarify before beginning work around Digital Products & Services?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-should-a-client-clarify-before-beginning-work-around-digital-products-and-services","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-technical-design-and-development-01","annex-capabilities-01","annex-orientation-tech","annex-capabilities-delivery-management-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/technical-design-and-development","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management"],"status":"published","tags":["digital-products-services","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}