What should we do if the stakeholders disagree about the problem or what success looks like?

Question

Accepted Answer

That disagreement is useful context to surface before committing to a solution. Annex brings service design, user experience, architecture, software engineering and delivery management together to build a shared understanding of the problem, users and environment. Research, stakeholder feedback and testing can help inform decisions during delivery, depending on the engagement. Annex does not prescribe one success measure for every project, so the goals should be shaped around the service and its users.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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