What should we expect during discovery for multilingual and inclusive digital services?

Question

Accepted Answer

Expect an initial discovery phase to map the problem, users, stakeholders and the current environment. We’ll clarify goals, audience segments, content structure, and any tech or accessibility constraints before proposing a path forward. During discovery we gather evidence through interviews, quick prototypes and usability checks so the proposed approach fits your real needs. The exact scope and pace are tailored to your context rather than a fixed template.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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