{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. A brand name was selected through user testing, and website prototype testing informed and validated our approach. The Annex team worked collaboratively with the AER to deliver an evidence-based solution that met the needs of Energy Innovators. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every user research & usability testing project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"User Research & Usability Testing","category_slug":"user-research-usability-testing","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-24T03:55:11+00:00","display_date":"2026-08-24","editor_images":[{"alt":"Health Workforce Locator \u2014 Map Search","description":"Laptop screen showing map search results for a specific address","source":"annex_v7_preloaded","source_image_id":"annex_real_016","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a2b770db5d37ec5cf829_projects-health-desktop2.png"}],"freshness_warning":"","id":"annex-qa-15-09","image_ids":["annex_real_022","annex_real_015","annex_real_023","annex_real_010","annex_real_027","annex_real_016","annex_real_029","annex_real_030","annex_real_008","annex_real_011"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a53c1f475506042b221f_projects-actew-design-system-desktop1.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-would-annex-look-at-when-judging-whether-user-research-and-usability-testing-is-working.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-08-24T03:55:11+00:00","question":"What would Annex look at when judging whether User Research & Usability Testing is working?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-would-annex-look-at-when-judging-whether-user-research-and-usability-testing-is-working","source":"approved_annex_public_brain","source_record_ids":["annex-projects-helping-energy-innovators-power-ahead-01","annex-projects-enabling-businesses-to-hire-veterans-01","annex-projects-helping-energy-innovators-power-ahead-02","annex-projects-ics-project-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/helping-energy-innovators-power-ahead","https://www.annex.com.au/projects/enabling-businesses-to-hire-veterans","https://www.annex.com.au/projects/ics-project"],"status":"published","tags":["user-research-usability-testing","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}