{"ai_json_enabled":true,"answer":"A strong signal is when a digital service spans users, content, systems and operational processes. We simplify complex business problems every day, using the right tech for your project. Trust Annex to manage your projects from start to finish, and work alongside you to do what it takes to deliver the outcomes you need. Annex's published work suggests diagnosing the underlying service, content, experience and technology constraints before locking into a solution. That is when digital products & services becomes useful: when the organisation needs to understand the real problem, not merely commission another feature.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Digital Products & Services","category_slug":"digital-products-services","confidence":"grounded_in_approved_public_brain","conversation_stage":"problem","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-07T05:28:31+00:00","display_date":"2026-09-07","editor_images":[{"alt":"ActewAGL \u2014 Voltage Design System","description":"Laptop screen showing Voltage design system webpage and team illustration","source":"annex_v7_preloaded","source_image_id":"annex_real_022","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a53c1f475506042b221f_projects-actew-design-system-desktop1.png"}],"freshness_warning":"","id":"annex-qa-01-02","image_ids":["annex_real_005","annex_real_018","annex_real_001","annex_real_013","annex_real_014","annex_real_023","annex_real_034","annex_real_009","annex_real_029","annex_real_022"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11494a93c1b31141d7875_projects-amsa-header-large.jpeg","inline_image":false,"inline_image_role":"","json_url":"/answer/when-does-digital-products-and-services-become-the-right-place-to-start-a-digital-project.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-09-07T05:28:31+00:00","question":"When does Digital Products & Services become the right place to start a digital project?","question_intent":"fit","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"when-does-digital-products-and-services-become-the-right-place-to-start-a-digital-project","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-technical-design-and-development-01","annex-capabilities-01","annex-orientation-tech","annex-capabilities-delivery-management-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/technical-design-and-development","https://www.annex.com.au/capabilities","https://www.annex.com.au/capabilities/delivery-management"],"status":"published","tags":["digital-products-services","fit","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}