{"ai_json_enabled":true,"answer":"Annex treats Legacy Modernisation & Platform Transformation as part of a wider digital-service problem, not as an isolated output. Modernising outdated or fragmented digital systems while preserving business continuity and improving user experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScript causing the platform to run very slowly. In practical terms, the aim is a modernised platform that is easier to use and evolve, with the shape of the work determined by the users, systems and delivery context.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Legacy Modernisation & Platform Transformation","category_slug":"legacy-modernisation-platform-transformation","confidence":"grounded_in_approved_public_brain","conversation_stage":"clarification","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-09-10T06:02:00+00:00","display_date":"2026-09-10","editor_images":[],"freshness_warning":"","id":"annex-qa-28-01","image_ids":["annex_real_028","annex_real_032","annex_real_009","annex_real_022","annex_real_033","annex_real_026","annex_real_031","annex_real_008","annex_real_021","annex_real_004"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/614416a178cf26f6f184073e_HA-SVCR-Mobile-02.png","inline_image":false,"inline_image_role":"","json_url":"/answer/why-is-legacy-modernisation-and-platform-transformation-more-than-a-narrow-technical-deliverable.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-09-10T06:02:00+00:00","question":"Why is Legacy Modernisation & Platform Transformation more than a narrow technical deliverable?","question_intent":"overview","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"why-is-legacy-modernisation-and-platform-transformation-more-than-a-narrow-technical-deliverable","source":"approved_annex_public_brain","source_record_ids":["annex-projects-a-personalised-customer-portal-01","annex-projects-always-up-to-date-information-on-covid-19-01","annex-projects-creating-consistent-experiences-01","annex-projects-covid-19-updates-in-your-language-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/a-personalised-customer-portal","https://www.annex.com.au/projects/always-up-to-date-information-on-covid-19","https://www.annex.com.au/projects/creating-consistent-experiences","https://www.annex.com.au/projects/covid-19-updates-in-your-language"],"status":"published","tags":["legacy-modernisation-platform-transformation","overview","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}