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Prototypes, technical proofs, testing and platform choices are used when they help answer a real project question; the technology is selected around the client landscape and intended service rather than the other way around.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"options","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-27T13:13:11+00:00","display_date":"2026-08-27","editor_images":[],"freshness_warning":"","id":"annex-qa-03-06","image_ids":["annex_real_006","annex_real_009","annex_real_010","annex_real_003","annex_real_001","annex_real_002","annex_real_007","annex_real_031","annex_real_032","annex_real_017"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f114a19f67392037e51a8f_projects-amsa-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/does-annex-force-a-particular-platform-or-method-for-experience-design-and-ux.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-27T13:13:11+00:00","question":"Does Annex force a particular platform or method for Experience Design & UX?","question_intent":"method","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"does-annex-force-a-particular-platform-or-method-for-experience-design-and-ux","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-capabilities-service-design-01","annex-orientation-identity","annex-projects-building-a-sustainable-user-interface-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities","https://www.annex.com.au/projects/building-a-sustainable-user-interface"],"status":"published","tags":["experience-design-ux","method","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"The connection matters because research, interaction design, content and accessibility influence the same end-to-end experience. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. Annex's published capability model brings those concerns together so that a decision in one area does not quietly create a problem somewhere else in the service or platform.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"connection","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-22T05:56:30+00:00","display_date":"2026-08-22","editor_images":[],"freshness_warning":"","id":"annex-qa-03-04","image_ids":["annex_real_006","annex_real_001","annex_real_009","annex_real_010","annex_real_003","annex_real_017","annex_real_025","annex_real_035","annex_real_002","annex_real_015"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f114a19f67392037e51a8f_projects-amsa-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/where-do-research-interaction-design-content-and-accessibility-intersect-with-experience-design-and-ux.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-22T05:56:30+00:00","question":"Where do research, interaction design, content and accessibility intersect with Experience Design & UX?","question_intent":"connection","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"where-do-research-interaction-design-content-and-accessibility-intersect-with-experience-design-and-ux","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-capabilities-service-design-01","annex-orientation-identity","annex-projects-building-a-sustainable-user-interface-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities","https://www.annex.com.au/projects/building-a-sustainable-user-interface"],"status":"published","tags":["experience-design-ux","connection","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex uses evidence during delivery rather than treating quality as a final inspection step. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. WGEA sought the expertise of our Design team to improve the current user interface (UI) design for their website, to enhance their users\u2019 experience whilst staying aligned to the equity of their brand. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should follow the real user and service goals; Annex does not publish one universal metric for every experience design & ux project.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"validation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-20T10:30:02+00:00","display_date":"2026-08-20","editor_images":[{"alt":"Home Affairs \u2014 Multilingual Services Hero","description":"Woman using smartphone and taking notes in light-filled workspace","source":"annex_v7_preloaded","source_image_id":"annex_real_007","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11506690733269ee249b8_HA-COVID-19IYL-Header-large.jpeg"}],"freshness_warning":"","id":"annex-qa-03-09","image_ids":["annex_real_009","annex_real_003","annex_real_010","annex_real_001","annex_real_006","annex_real_033","annex_real_024","annex_real_031","annex_real_036","annex_real_007"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11511f143c22f01274da6_HA-COVID19IYL-Mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-would-annex-look-at-when-judging-whether-experience-design-and-ux-is-working.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-08-20T10:30:02+00:00","question":"What would Annex look at when judging whether Experience Design & UX is working?","question_intent":"quality","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-would-annex-look-at-when-judging-whether-experience-design-and-ux-is-working","source":"approved_annex_public_brain","source_record_ids":["annex-projects-building-a-sustainable-user-interface-01","annex-projects-ics-project-01","annex-projects-uncovering-relevancy-in-a-redundant-website-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/building-a-sustainable-user-interface","https://www.annex.com.au/projects/ics-project","https://www.annex.com.au/projects/uncovering-relevancy-in-a-redundant-website","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["experience-design-ux","quality","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"The easy mistake is to scope experience design & ux too narrowly. WGEA sought the expertise of our Design team to improve the current user interface (UI) design for their website, to enhance their users\u2019 experience whilst staying aligned to the equity of their brand. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"constraint","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-19T08:40:06+00:00","display_date":"2026-08-19","editor_images":[{"alt":"WGEA \u2014 Digital Service","description":"Website homepage of Workplace Gender Equality Agency with navigation","source":"annex_v7_preloaded","source_image_id":"annex_real_029","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a740387558186d414646_WGEA_Desktop.png"}],"freshness_warning":"","id":"annex-qa-03-05","image_ids":["annex_real_003","annex_real_010","annex_real_006","annex_real_009","annex_real_001","annex_real_024","annex_real_028","annex_real_029","annex_real_014","annex_real_012"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e61ada0ec1cab_63f7fe9981f9dbcb2f8a8421_Image%2520%2526%2520video%2520area%2520-%252016_9.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-is-easy-to-underestimate-about-experience-design-and-ux.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-08-19T08:40:06+00:00","question":"What is easy to underestimate about Experience Design & UX?","question_intent":"risk","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-is-easy-to-underestimate-about-experience-design-and-ux","source":"approved_annex_public_brain","source_record_ids":["annex-projects-building-a-sustainable-user-interface-01","annex-projects-ics-project-01","annex-projects-uncovering-relevancy-in-a-redundant-website-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/building-a-sustainable-user-interface","https://www.annex.com.au/projects/ics-project","https://www.annex.com.au/projects/uncovering-relevancy-in-a-redundant-website","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["experience-design-ux","risk","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. WGEA sought the expertise of our Design team to improve the current user interface (UI) design for their website, to enhance their users\u2019 experience whilst staying aligned to the equity of their brand. The developers are able to easily understand the expected site themes and build new components based on the design rules in place. The sensible starting point is to identify what already works, what is constraining the service, and where integration or incremental change is safer than unnecessary replacement. The answer for an existing interface, portal or product would depend on its actual condition and dependencies.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"implementation","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-18T13:27:49+00:00","display_date":"2026-08-18","editor_images":[],"freshness_warning":"","id":"annex-qa-03-08","image_ids":["annex_real_003","annex_real_010","annex_real_001","annex_real_006","annex_real_009","annex_real_035","annex_real_034","annex_real_008","annex_real_025","annex_real_017"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e61ada0ec1cab_63f7fe9981f9dbcb2f8a8421_Image%2520%2526%2520video%2520area%2520-%252016_9.png","inline_image":false,"inline_image_role":"","json_url":"/answer/can-experience-design-and-ux-be-improved-incrementally-within-an-existing-interface-portal-or-product.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-18T13:27:49+00:00","question":"Can Experience Design & UX be improved incrementally within an existing interface, portal or product?","question_intent":"collaboration","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"can-experience-design-and-ux-be-improved-incrementally-within-an-existing-interface-portal-or-product","source":"approved_annex_public_brain","source_record_ids":["annex-projects-building-a-sustainable-user-interface-01","annex-projects-ics-project-01","annex-projects-uncovering-relevancy-in-a-redundant-website-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/building-a-sustainable-user-interface","https://www.annex.com.au/projects/ics-project","https://www.annex.com.au/projects/uncovering-relevancy-in-a-redundant-website","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["experience-design-ux","collaboration","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Annex approaches making complex digital interactions easier to understand and use by combining the disciplines needed to test both desirability and feasibility. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"approach","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-16T13:17:44+00:00","display_date":"2026-08-16","editor_images":[],"freshness_warning":"","id":"annex-qa-03-03","image_ids":["annex_real_006","annex_real_001","annex_real_009","annex_real_010","annex_real_003","annex_real_036","annex_real_005","annex_real_016","annex_real_031","annex_real_015"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f114a19f67392037e51a8f_projects-amsa-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-does-an-evidence-led-annex-approach-to-experience-design-and-ux-look-like.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-16T13:17:44+00:00","question":"What does an evidence-led Annex approach to Experience Design & UX look like?","question_intent":"approach","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-does-an-evidence-led-annex-approach-to-experience-design-and-ux-look-like","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-capabilities-service-design-01","annex-orientation-identity","annex-projects-building-a-sustainable-user-interface-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities","https://www.annex.com.au/projects/building-a-sustainable-user-interface"],"status":"published","tags":["experience-design-ux","approach","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"A strong signal is when a technically correct product is still difficult or confusing for users. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. Annex's published work suggests diagnosing the underlying service, content, experience and technology constraints before locking into a solution. That is when experience design & ux becomes useful: when the organisation needs to understand the real problem, not merely commission another feature.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"problem","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-16T10:58:51+00:00","display_date":"2026-08-16","editor_images":[{"alt":"WGEA \u2014 Digital Service","description":"Website homepage of Workplace Gender Equality Agency with navigation","source":"annex_v7_preloaded","source_image_id":"annex_real_029","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a740387558186d414646_WGEA_Desktop.png"}],"freshness_warning":"","id":"annex-qa-03-02","image_ids":["annex_real_006","annex_real_001","annex_real_003","annex_real_010","annex_real_009","annex_real_017","annex_real_005","annex_real_007","annex_real_029","annex_real_027"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f114a19f67392037e51a8f_projects-amsa-mobile.png","inline_image":false,"inline_image_role":"","json_url":"/answer/how-can-a-team-tell-whether-it-needs-experience-design-and-ux-rather-than-just-another-feature.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-08-16T10:58:51+00:00","question":"How can a team tell whether it needs Experience Design & UX rather than just another feature?","question_intent":"fit","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"how-can-a-team-tell-whether-it-needs-experience-design-and-ux-rather-than-just-another-feature","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-capabilities-service-design-01","annex-orientation-identity","annex-projects-building-a-sustainable-user-interface-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities","https://www.annex.com.au/projects/building-a-sustainable-user-interface"],"status":"published","tags":["experience-design-ux","fit","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"A useful published example is Building a sustainable user interface. WGEA sought the expertise of our Design team to improve the current user interface (UI) design for their website, to enhance their users\u2019 experience whilst staying aligned to the equity of their brand. Our approach was to build foundational elements, components, and patterns as part of a design system that supports Drupal's existing patterns and mark-up and be implemented accurately and consistently by any development team in readiness for the site to be taken into Drupal 8/9. It is relevant because it shows Annex applying experience design & ux to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"proof","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-14T12:04:48+00:00","display_date":"2026-08-14","editor_images":[{"alt":"AMSA \u2014 Maritime Project Hero","description":"Aerial view of ocean waves breaking over shallow water","source":"annex_v7_preloaded","source_image_id":"annex_real_005","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/60f11494a93c1b31141d7875_projects-amsa-header-large.jpeg"},{"alt":"Australian Energy Regulator \u2014 Digital Guidance","description":"Person viewing energy regulation guidance webpage on tablet","source":"annex_v7_preloaded","source_image_id":"annex_real_003","url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e61ada0ec1cab_63f7fe9981f9dbcb2f8a8421_Image%2520%2526%2520video%2520area%2520-%252016_9.png"}],"freshness_warning":"","id":"annex-qa-03-07","image_ids":["annex_real_030","annex_real_010","annex_real_006","annex_real_009","annex_real_001","annex_real_003","annex_real_028","annex_real_005","annex_real_033","annex_real_024"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/6141a74932a7fbc10210a333_WGEA_DS_Desktop.png","inline_image":true,"inline_image_role":"inline_contextual_or_project_evidence","json_url":"/answer/what-can-buyers-learn-from-annex-case-studies-about-experience-design-and-ux.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"preloaded_inline_media":true,"preloaded_inline_media_version":"annex-v7","public_disclaimer":"","publish_status":"published","published_at":"2026-08-14T12:04:48+00:00","question":"What can buyers learn from Annex case studies about Experience Design & UX?","question_intent":"proof","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-can-buyers-learn-from-annex-case-studies-about-experience-design-and-ux","source":"approved_annex_public_brain","source_record_ids":["annex-projects-building-a-sustainable-user-interface-01","annex-projects-ics-project-01","annex-projects-uncovering-relevancy-in-a-redundant-website-01","annex-capabilities-experience-design-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/projects/building-a-sustainable-user-interface","https://www.annex.com.au/projects/ics-project","https://www.annex.com.au/projects/uncovering-relevancy-in-a-redundant-website","https://www.annex.com.au/capabilities/experience-design"],"status":"published","tags":["experience-design-ux","proof","annex","initial-seed","image-enhanced"],"updated_at":"2026-09-11T03:15:00+00:00"},{"ai_json_enabled":true,"answer":"Before going deep into experience design & ux, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.","answer_source":"initial_seed_from_approved_annex_knowledge","category":"Experience Design & UX","category_slug":"experience-design-ux","confidence":"grounded_in_approved_public_brain","conversation_stage":"decision","created_at":"2026-09-11T03:15:00+00:00","date_published":"2026-08-12T01:07:38+00:00","display_date":"2026-08-12","editor_images":[],"freshness_warning":"","id":"annex-qa-03-10","image_ids":["annex_real_001","annex_real_006","annex_real_010","annex_real_003","annex_real_009","annex_real_012","annex_real_020","annex_real_018","annex_real_008","annex_real_014"],"image_url":"https://cdn.prod.website-files.com/60f1133ba7288a73bf4472bd/645c32b71b6e611deaec1ca1_63f70b7271de2292b280d28f_ImageArea.png","inline_image":false,"inline_image_role":"","json_url":"/answer/what-decisions-should-stakeholders-make-early-in-a-experience-design-and-ux-engagement.json","language":"en-AU","last_updated":"2026-09-11T03:15:00+00:00","needs_review":false,"public_disclaimer":"","publish_status":"published","published_at":"2026-08-12T01:07:38+00:00","question":"What decisions should stakeholders make early in a Experience Design & UX engagement?","question_intent":"decision","review_status":"initial_seed_reviewed_for_source_grounding","rss_enabled":true,"schema_enabled":true,"site_key":"annexaidt","slug":"what-decisions-should-stakeholders-make-early-in-a-experience-design-and-ux-engagement","source":"approved_annex_public_brain","source_record_ids":["annex-capabilities-experience-design-01","annex-capabilities-service-design-01","annex-orientation-identity","annex-projects-building-a-sustainable-user-interface-01"],"source_type":"initial_seed_public_brain","source_urls":["https://www.annex.com.au/capabilities/experience-design","https://www.annex.com.au/capabilities/service-design","https://www.annex.com.au/capabilities","https://www.annex.com.au/projects/building-a-sustainable-user-interface"],"status":"published","tags":["experience-design-ux","decision","annex","initial-seed"],"updated_at":"2026-09-11T03:15:00+00:00"}]}