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How can Annex fit into a newly built or changing digital service without disrupting everything around it?

Quality Assurance & Acceptance Testing · 2026-09-11

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. Annex worked with the Administrative Review Tribunal (ART) to provide independent testing of the newly built Administrative Review Tribunal (ART) website. The sensible starting point is to identify what already works, what is constraining the service, and where integration or incremental change is safer than unnecessary replacement. The answer for a newly built or changing digital service would depend on its actual condition and dependencies.

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Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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Previous questionHow would Annex explain Quality Assurance & Acceptance Testing to a project stakeholder who is not a specialist?

Annex treats Quality Assurance & Acceptance Testing as part of a wider digital-service problem, not as an isolated output. Risk-based functional, exploratory and accessibility testing for complex digital services. These examples show experience with public-facing services, complex workflows, accessi…

Related follow-upHow are usability, quality or risk checked during Quality Assurance & Acceptance Testing work?

Annex uses evidence during delivery rather than treating quality as a final inspection step. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. The ART website testing was a short, tidy piece of work which highlights the testing ex…

Related follow-upHow technical does a client need to be to work with Annex on Quality Assurance & Acceptance Testing?

Annex's published work does not point to a single mandatory toolset for quality assurance & acceptance testing. The Administrative Review Tribunal (ART) required independent acceptance testing of the newly built Administrative Review Tribunal (ART) website. We took a risk based approach to testing t…

Related follow-upIs there a published Annex example that makes Quality Assurance & Acceptance Testing tangible?

A useful published example is **Quick quality assurance**. Annex worked with the Administrative Review Tribunal (ART) to provide independent testing of the newly built Administrative Review Tribunal (ART) website. The Administrative Review Tribunal (ART) required independent acceptance testing of th…

Related follow-upWhat constraints should be surfaced early in Quality Assurance & Acceptance Testing work?

The easy mistake is to scope quality assurance & acceptance testing too narrowly. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. These examples show experience with public-facing services, complex workflows, accessibility, gove…

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