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How does Annex approach joining user needs, business rules and technology into a workable solution?

Solution Architecture · 2026-08-31

Annex approaches joining user needs, business rules and technology into a workable solution by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for redevelopment ActewAGL engaged Annex to deliver and document a Design System for the organisation. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.

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Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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Previous questionWhat does Solution Architecture mean in the way Annex approaches digital work?

Annex treats Solution Architecture as part of a wider digital-service problem, not as an isolated output. Architecture that connects business needs, user experience, technology, security and delivery constraints. The resulting design system is now available and being used for the ActewAGL developmen…

Related follow-upWhat problems can Solution Architecture help uncover before they become expensive?

The easy mistake is to scope solution architecture too narrowly. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and …

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Related follow-upWhich Annex project best shows Solution Architecture in practice?

A useful published example is How do you create a collaborative digital tool?. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and extern…

Related follow-upHow does Solution Architecture connect with systems, security, integrations, delivery constraints and future change?

The connection matters because systems, security, integrations, delivery constraints and future change influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoi…

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