How would Annex explain Web Applications & Customer Portals to a project stakeholder who is not a specialist?

How would Annex explain… | Web Applications…

Annex treats Web Applications & Customer Portals as part of a wider digital-service problem, not as an isolated output. User-centred web applications and self-service portals that simplify complex customer tasks. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. Our approach was to build foundational elements, components, and patterns as part of a design system that supports Drupal's existing patterns and mark-up and be implemented accurately and consistently by any development team in readiness for the site to be taken into Drupal 8/9. In practical terms, the aim is faster, clearer self-service journeys, with the shape of the work determined by the users, systems and delivery context.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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Natural Follow-Up Questions

Natural follow-up · EvidenceIs there a published Annex example that makes Web Applications & Customer Portals tangible?

A useful published example is A personalised customer portal. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. Throughout our engage…

Natural follow-up · ApplicationHow can Annex fit into an existing portal, Sitecore estate or web application without disrupting everything around it?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accou…

Natural follow-up · EvidenceHow are usability, quality or risk checked during Web Applications & Customer Portals work?

Annex uses evidence during delivery rather than treating quality as a final inspection step. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service …

Natural follow-up · ApplicationWhat is usually going wrong when an organisation needs help with Web Applications & Customer Portals?

A strong signal is when customers are forced through slow, fragmented or outdated processes. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScrip…

Natural follow-up · ClarifyWhere does Annex begin when the challenge is simplifying practical customer tasks through self-service digital applications?

Annex approaches simplifying practical customer tasks through self-service digital applications by combining the disciplines needed to test both desirability and feasibility. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administe…

Natural follow-up · ClarifyHow technical does a client need to be to work with Annex on Web Applications & Customer Portals?

Annex's published work does not point to a single mandatory toolset for web applications & customer portals. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manua…