Where does Annex begin when the challenge is simplifying practical customer tasks through self-service digital applications?

Where does Annex begin… | Web Applications…

Annex approaches simplifying practical customer tasks through self-service digital applications by combining the disciplines needed to test both desirability and feasibility. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. WGEA sought the expertise of our Design team to improve the current user interface (UI) design for their website, to enhance their users’ experience whilst staying aligned to the equity of their brand. The pattern across its published work is discovery first, evidence where it is useful, and then iterative design and technical delivery rather than a fixed one-size-fits-all method.

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Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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Previous questionHow would Annex explain Web Applications & Customer Portals to a project stakeholder who is not a specialist?

Annex treats Web Applications & Customer Portals as part of a wider digital-service problem, not as an isolated output. User-centred web applications and self-service portals that simplify complex customer tasks. Annex worked with both ActewAGL and partners to develop an easily accessible web app to…

A useful published example is A personalised customer portal. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. Throughout our engage…

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accou…

Annex uses evidence during delivery rather than treating quality as a final inspection step. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service …

A strong signal is when customers are forced through slow, fragmented or outdated processes. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScrip…