If customers can make payments through the portal, how does Annex handle checking that the key tasks work properly?

If customers can make… | Web Applications…

Annex's published ActewAGL example describes a self-service web app for customers to administer accounts, make payments and procure services. The related work included automated tests across the platform, and Annex also offers quality assurance and acceptance testing. The checks for a particular portal would depend on its tasks, integrations and risks. Annex's published information does not specify a universal payment-testing process, so the approach would need to be agreed for the project.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

Open topic Contact Annex All Q&A

Continue The Conversation

Natural Follow-Up Questions

Previous questionHow would Annex explain Web Applications & Customer Portals to a project stakeholder who is not a specialist?

Annex treats Web Applications & Customer Portals as part of a wider digital-service problem, not as an isolated output. User-centred web applications and self-service portals that simplify complex customer tasks. Annex worked with both ActewAGL and partners to develop an easily accessible web app to…

A useful published example is A personalised customer portal. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. Throughout our engage…

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accou…

Annex uses evidence during delivery rather than treating quality as a final inspection step. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service …

A strong signal is when customers are forced through slow, fragmented or outdated processes. As a part of this transformation ActewAGL identified that their Self Service Portal was in need of upgrading and improving, since existing service was running on an outdated version of Sitecore and JavaScrip…