Annex would first need to understand the service’s users, workflows, existing systems and delivery constraints. Its published approach combines service and experience design with technical delivery, and recommends understanding the underlying problem before settling on a solution. That can help identify whether the main issues lie in the user experience, content, accessibility, integrations or another part of the service. The right improvements depend on the specific service and its environment.
Public Q&A
If our service is already live, how would Annex work out what to improve first?
Useful next steps
Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.
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