In practice, we rely on discovery to understand user needs and context, then gather evidence throughout delivery. Evidence can come from user research findings, prototype validation, usability testing, accessibility checks, analytics and stakeholder feedback. We also document constraints and outcomes to ensure decisions stay aligned with user goals and business continuity. The ActewAGL example shows how a speedier, evidence-based upgrade can be achieved by focusing on governance, delivery approach and automated tests to support rapid change.
Public Q&A
Okay, but what kinds of evidence do you use to keep users in focus?
Useful next steps
Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.
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