What concrete outputs should we expect from the discovery phase?

Discovery should yield a shared view of the problem, who the users and stakeholders are, and the current environment. The outputs typically include a clear problem/opportunity statement, user context and journey findings, and a stakeholder map that clarifies who matters and how they relate to the service. In addition, you’ll get an Information Architecture concept or site/navigation structure to guide how the service will be organized. The discovery work also documents constraints and dependencies across content, integrations, accessibility, operational workflows and delivery constraints that will influence the design and delivery approach. Where relevant, evidence from early testing or prototypes can be included to validate directions and inform decisions on next steps into Stakeholder Engagement & Co-design.