What information helps Annex understand a Web Applications & Customer Portals problem properly?

What information helps Annex understand a Web Applications &…

Before going deep into web applications & customer portals, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. By go-live the Home Affairs content team were able to populate and publish their COVID-19 content effectively. Annex's published methods also make content, integrations, accessibility, operational workflow and delivery constraints relevant when they affect the outcome. That context allows the team to choose an approach without pretending the solution is known before discovery.

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Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

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Previous questionHow would Annex explain Web Applications & Customer Portals to a project stakeholder who is not a specialist?

Annex treats Web Applications & Customer Portals as part of a wider digital-service problem, not as an isolated output. User-centred web applications and self-service portals that simplify complex customer tasks. Annex worked with both ActewAGL and partners to develop an easily accessible web app to…

Annex uses evidence during delivery rather than treating quality as a final inspection step. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service …

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accou…

Annex's published work does not point to a single mandatory toolset for web applications & customer portals. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manua…

A useful published example is **A personalised customer portal**. Annex worked with both ActewAGL and partners to develop an easily accessible web app to allow ActewAGL customers to administer their accounts, make payments and procure new services through the Self Service Platform. Throughout our en…