Public Q&A

What problems can Multilingual & Inclusive Digital Services help uncover before they become expensive?

Multilingual & Inclusive Digital Services · 2026-09-11

The easy mistake is to scope multilingual & inclusive digital services too narrowly. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. We took a risk based approach to testing to ensure good coverage of the highest priority features within the timeframe. Annex's examples show that accessibility, legacy technology, content structure, integrations, governance, scale, deadlines and stakeholder needs can all change the right answer. Surfacing those constraints early is part of reducing the risk of solving the wrong problem well.

ActewAGL — Brand and Design Guidelines
Laptop screen displaying brand color guide and palette details
Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Annex where they affect a decision.

Continue The Conversation

Natural Follow-Up Questions

These questions continue the same line of enquiry rather than starting a completely unrelated topic.

Previous questionWhat does Multilingual & Inclusive Digital Services mean in the way Annex approaches digital work?

Annex treats Multilingual & Inclusive Digital Services as part of a wider digital-service problem, not as an isolated output. Digital services designed for diverse users, languages, abilities and devices. Experience Design (UX) draws on insights and evidence to shape the way users interact and exper…

Related follow-upCan Annex work with a public information website or multilingual CMS rather than starting again from scratch?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 l…

Related follow-upHow does Annex approach making public information usable across languages, abilities and devices?

Annex approaches making public information usable across languages, abilities and devices by combining the disciplines needed to test both desirability and feasibility. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough test…

Related follow-upHow does Annex keep Multilingual & Inclusive Digital Services grounded in evidence rather than assumptions?

Annex uses evidence during delivery rather than treating quality as a final inspection step. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translat…

Related follow-upHow does Multilingual & Inclusive Digital Services connect with translation, accessibility, content publishing and responsive design?

The connection matters because translation, accessibility, content publishing and responsive design influence the same end-to-end experience. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using googl…

Related visual examples

A short visual sample connected to this answer or its topic.

Working…

Please wait while the site completes this action.