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When does Accessibility & WCAG become the right place to start a digital project?

Accessibility & WCAG · 2026-09-11

A strong signal is when automated tools pass while real accessibility barriers remain. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With ActewAGL undergoing a digital transformation in order to stay competitive in the energy sector, they identified a need for all their digital marketing to promote consistency, clarity, and quality in all customer facing channels, including Evo Energy, ActewAGL and Icon Water. Annex's published work suggests diagnosing the underlying service, content, experience and technology constraints before locking into a solution. That is when accessibility & wcag becomes useful: when the organisation needs to understand the real problem, not merely commission another feature.

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Previous questionWhat does Accessibility & WCAG mean in the way Annex approaches digital work?

Annex treats Accessibility & WCAG as part of a wider digital-service problem, not as an isolated output. Accessibility built into design, development and testing, including manual checks that automated tools can miss. The resulting design system is now available and being used for the ActewAGL devel…

Related follow-upCan Annex work with an existing website, application or design system rather than starting again from scratch?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Throughout the development process, Annex worked with Pragma Partners content writers and created a pre-production environment where DVA c…

Related follow-upHow does Accessibility & WCAG connect with design, content, development and manual testing?

The connection matters because design, content, development and manual testing influence the same end-to-end experience. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform t…

Related follow-upHow does Annex approach building and testing digital experiences so more people can use them?

Annex approaches building and testing digital experiences so more people can use them by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the del…

Related follow-upHow does Annex keep Accessibility & WCAG grounded in evidence rather than assumptions?

Annex uses evidence during delivery rather than treating quality as a final inspection step. Annex worked with the Administrative Review Tribunal (ART) to provide independent testing of the newly built Administrative Review Tribunal (ART) website. The ART website testing was a short, tidy piece of w…

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