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Which Annex project best shows Multilingual & Inclusive Digital Services in practice?

Multilingual & Inclusive Digital Services · 2026-09-11

A useful published example is **COVID-19 updates in your language**. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. With all the non-English speaking visa holders temporarily stuck in Australia, the Department of Home Affairs needed to quickly create and deploy a site that can easily publish information in over 64 languages. It is relevant because it shows Annex applying multilingual & inclusive digital services to a real delivery problem rather than describing the capability only in theory. The exact scope of a future engagement would still depend on that client's users, constraints and existing environment.

iCanStudy — Multi-Screen Learning Experience
Multiple screens displaying educational software and learning dashboards
Administrative Review Tribunal — Mobile Testing
Mobile phone displaying Administrative Review Tribunal website with magnifier
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Previous questionWhat does Multilingual & Inclusive Digital Services mean in the way Annex approaches digital work?

Annex treats Multilingual & Inclusive Digital Services as part of a wider digital-service problem, not as an isolated output. Digital services designed for diverse users, languages, abilities and devices. Experience Design (UX) draws on insights and evidence to shape the way users interact and exper…

Related follow-upCan Annex work with a public information website or multilingual CMS rather than starting again from scratch?

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 l…

Related follow-upHow does Annex approach making public information usable across languages, abilities and devices?

Annex approaches making public information usable across languages, abilities and devices by combining the disciplines needed to test both desirability and feasibility. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough test…

Related follow-upHow does Annex keep Multilingual & Inclusive Digital Services grounded in evidence rather than assumptions?

Annex uses evidence during delivery rather than treating quality as a final inspection step. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translat…

Related follow-upHow does Multilingual & Inclusive Digital Services connect with translation, accessibility, content publishing and responsive design?

The connection matters because translation, accessibility, content publishing and responsive design influence the same end-to-end experience. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using googl…

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