Public Questions & Answers

A useful published example is Delivering a state of the art Learning Experience Platform (LXP) — Delivery details and outcomes. Ongoing support and enhancements from Annex ensure the system remains innovative, secure, and aligned with evolving learner needs. iCanStudy continues to adapt and grow with its new platform. It is relevant because it shows Annex applying secure & scalable digital platforms to a real delivery problem rather than describing the cap…

Annex uses evidence during delivery rather than treating quality as a final inspection step. Collaborative Delivery Agile methods and frequent collaboration allowed for adaptive problem-solving and efficient delivery of the platform. The team’s expertise and agile management principles have even influenced our own company processes.” – Justin Sung, Co-founder, iCanStudy Depending on the engagement, evidence can come from research, prototype validation, fun…

Before going deep into accessibility & wcag, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Following a comprehensive design and content strategy the team implemented a design and content style guide. Throughout the development process, Annex worked with Pragma Partners content writers and created a pre-production environment where DVA content was created, migrated and reviewed using the p…

Annex's published work does not point to a single mandatory toolset for multilingual & inclusive digital services. Using Drupal 8 and its multilingual capability, the team created a website that can automatically translate English content into over 64 languages using google translate, and also allow manual human translation to be published when they were made available. Annex worked with the Administrative Review Tribunal (ART) to provide independent testi…

A useful published example is Delivering a state of the art Learning Experience Platform (LXP) — Overview and context. Annex partnered with iCanStudy to build a groundbreaking Learning Experience Platform (LXP). The learning experience platform is designed to empower learners at scale with personalised tools while showcasing iCanStudy’s innovative approach. It is relevant because it shows Annex applying learning platforms & digital education to a real deli…

The connection matters because accessibility, governance, content, security and delivery influence the same end-to-end experience. These examples show experience with public-facing services, complex workflows, accessibility, governance, content publishing, testing and secure digital delivery. Annex emphasises fit with the client technical landscape, secure and scalable delivery, integrated systems and usable content-management backends. Annex's published c…

The easy mistake is to scope digital products & services too narrowly. Iterative Architecture & Design Hypotheses were validated through early prototype testing and technical proof of concepts, ensuring solutions were feasible and aligned with user behaviour, learning goals, and technical constraints. The learning experience platform is designed to empower learners at scale with personalised tools while showcasing iCanStudy’s innovative approach. Annex's e…

A useful published example is How do you create a collaborative digital tool?. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and helps track the decision process even post-event with the solution need to be compliant with relevant NAA policies for records management. Annex h…

Before going deep into solution architecture, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. By go-live the Home Affairs content team were able to populate and publish their COVID-19 content effectively. They can also consolidate content that was once published as downloadable PDF files into HTML and indexable content in any language the user decides. Annex's published methods also make co…

The easy mistake is to scope solution architecture too narrowly. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and helps track the decision process even post-event with the solution need to be compliant with relevant NAA policies for records management. Annex helped AMSA bui…

Before going deep into experience design & ux, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. Annex's published …