Public Questions & Answers

Annex treats Multilingual & Inclusive Digital Services as part of a wider digital-service problem, not as an isolated output. Digital services designed for diverse users, languages, abilities and devices. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. Our experience design process will help you identify the right problems, which we then solve with you through design, thoro…

Annex uses evidence during delivery rather than treating quality as a final inspection step. We created an AI-based document digitisation pipeline to convert Word and PDF documents into a user-friendly web format. Annex describes a project where its multidisciplinary team designed an AI-based document digitisation pipeline, a content management workflow and an accessible web front end. Depending on the engagement, evidence can come from research, prototype…

The connection matters because learner journeys, modular architecture and integrated services influence the same end-to-end experience. Integrated Technologies The composable architecture of the Learning Experience Platform was made possible by integrating a range of technologies to provide Learners with a connected experience across their entire learning journey. Iterative Architecture & Design Hypotheses were validated through early prototype testing and…

Annex uses evidence during delivery rather than treating quality as a final inspection step. The purpose of this project was to develop a Digital collaboration solution for the incident response team where provisioning is simple, fast and electronic with appropriate security and access to both internal and external users, and helps track the decision process even post-event with the solution need to be compliant with relevant NAA policies for records manag…

Before going deep into team, culture & continuous learning, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. There are many avenues for informal knowledge sharing at Annex. Found ways to maintain a strong culture through daily Google Meets, random acts of kindness, and covid-safe outings when we were permitted. Annex's published methods also make content, integrations, accessibility, operati…

A strong signal is when teams collect data without connecting it to user or service decisions. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex team worked with GovCMS to setup a new website on the GovCMS SaaS platform in under 24 hours. We made it easy for the AER team to add and edit the website over time, and created a custom integration of Google Anal…

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Integrated Technologies The composable architecture of the Learning Experience Platform was made possible by integrating a range of technologies to provide Learners with a connected experience across their entire learning journey. We design and engineer digital products and services through an Agi…

Annex treats User Research & Usability Testing as part of a wider digital-service problem, not as an isolated output. Research and testing that validates assumptions and grounds product decisions in user evidence. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. Experience Design (UX) draws on insights and evidence to shape the way users interact…

Annex's published work does not point to a single mandatory toolset for govcms & drupal. Public examples and capability pages reference Drupal, GovCMS, JavaScript, ReactJS, NodeJS, NextJS, Sitecore, SharePoint, Azure, AWS, Google cloud services, Auth0, Stripe, Firestore, Storybook and other technologies. With the need for rapid development and deployment, as well as the ability to have a coordinated content publishing workflow with governance, the Annex te…

The connection matters because analytics, dashboards, service data and operational insight influence the same end-to-end experience. We made it easy for the AER team to add and edit the website over time, and created a custom integration of Google Analytics for the AER team to track engagement with specific areas of page content. By go-live the Home Affairs content team were able to populate and publish their COVID-19 content effectively. Annex's published…

Annex uses evidence during delivery rather than treating quality as a final inspection step. There are Slack channels for different areas of interest, including development, design, Drupal, and accessibility. There are many avenues for informal knowledge sharing at Annex. Depending on the engagement, evidence can come from research, prototype validation, functional or accessibility testing, analytics and stakeholder feedback. The success measures should fo…

Yes, that can be possible; Annex's published work includes delivery inside existing technical and organisational environments rather than only greenfield builds. Collaborative Delivery Agile methods and frequent collaboration allowed for adaptive problem-solving and efficient delivery of the platform. The team’s expertise and agile management principles have even influenced our own company processes.” – Justin Sung, Co-founder, iCanStudy The sensible start…

The connection matters because user needs, business goals, people and systems influence the same end-to-end experience. Annex works on digital products and services including integrated systems, websites, apps, intranets, content management systems and design systems. Its capabilities bring together service design, experience design, architecture and development, delivery management and ongoing enhanced services. Annex's published capability model brings t…

Annex approaches making public information usable across languages, abilities and devices by combining the disciplines needed to test both desirability and feasibility. Our experience design process will help you identify the right problems, which we then solve with you through design, thorough testing and continuous iteration. The ART website testing was a short, tidy piece of work which highlights the testing expertise we have at Annex. The pattern acros…

Annex approaches joining user needs, business rules and technology into a workable solution by combining the disciplines needed to test both desirability and feasibility. The resulting design system is now available and being used for the ActewAGL development and design teams to guide and speed up the delivery of their ongoing retail and platform transformation. With their new app and website projects approved for redevelopment ActewAGL engaged Annex to de…

Before going deep into user research & usability testing, the project needs a shared view of the problem, the users, the important stakeholders and the current environment. Informed by the insights gained from Discovery, the team developed an Information Architecture (IA) and supporting navigational structure that makes it easy for Energy Innovators to find relevant information and tools they need to achieve their goals. We designed a consistent structure …

Annex treats Experience Design & UX as part of a wider digital-service problem, not as an isolated output. Evidence-led experience design focused on usable, understandable and inclusive digital interactions. Experience Design (UX) draws on insights and evidence to shape the way users interact and experience digital products and services. Its capabilities bring together service design, experience design, architecture and development, delivery management and…

A strong signal is when important constraints surface late because the right people were not involved. The Annex Delivery Practice is a multi-disciplinary team composed of engagement leads, delivery managers, testers, client engagement professionals and business analysts. It helps energy innovators orient themselves in the complex energy market, understand energy regulations and which energy sector stakeholders need to be contacted. Annex's published work …